Frequently asked questions

Arewa Threads is a digital fashion marketplace that connects customers with trusted tailors, fabric vendors, and delivery partners across Northern Nigeria. Whether you need custom tailoring, quality fabrics, or both, you can manage everything in one place.

No. Arewa Threads is a technology platform that connects customers with independent tailors, fabric vendors, and logistics partners. Orders are fulfilled by the businesses and professionals on the platform.

Sign up using your email address, verify your account, and you're ready to start ordering.

Yes. You can purchase fabrics and fashion materials from verified vendors without placing a tailoring order.

Yes. If you already have your own fabric, simply choose a tailor and request tailoring services only.

Yes. If supported for your order, you can have purchased fabrics delivered directly to your selected tailor.

Compare tailors using: Ratings Customer reviews Portfolio Pricing Experience Location Delivery time

Browse vendors by: Fabric type Brand Price Ratings Product photos Availability

Yes. Your measurements are securely stored and can be reused for future tailoring orders.

Yes. Your personal information, measurements, and payment details are protected using modern security standards.

Order updates include: Order Placed Confirmed Fabric Purchased (if applicable) Tailoring Started Ready for Pickup Out for Delivery Delivered

Yes. You can communicate securely through in-app messaging.

Return eligibility depends on the vendor's return policy and the condition of the product. Items that have been cut, customized, or otherwise altered may not be eligible for return.

Contact support through the app. Our team will review the issue and work with all parties to reach a fair resolution.

A Tailor is a fashion professional who provides services such as: Custom sewing Alterations Embroidery Repairs Measurements Garment production Tailors provide services — they do not sell fabrics unless they also have a separate Vendor account.

Create a Tailor account, complete your profile, upload the required documents, and submit your application for verification.

Yes. You control your pricing for each service you offer.

Absolutely. A strong portfolio helps customers evaluate your craftsmanship and increases your visibility.

Yes. Customers may provide their own fabrics for tailoring.

Yes. Customers may purchase fabrics from any vendor, including vendors on Arewa Threads.

No. Delivery services can be handled by riders where available.

Customers browse your profile and submit tailoring requests directly through the platform.

Yes. You may decline requests before accepting them if you're unavailable or the order isn't a good fit.

Payments are processed through the platform and released according to the payout schedule after the order is completed, subject to any dispute resolution process.

Ratings are based on verified customer reviews after completed orders.

Yes. You can switch your availability to "Unavailable" whenever necessary.

A Vendor is a business or retailer that sells fashion-related products, including: Ankara Lace Guinea brocade Atampa Linen Cotton Buttons Zippers Threads Needles Fashion accessories Other tailoring materials

Register a Vendor account, complete your business information, upload the required verification documents, and submit your application.

Yes. You decide the locations where you offer delivery.

Yes. Vendors have full control over product pricing, promotions, and inventory.

Yes. Your dashboard allows you to: Add products Update stock Edit prices Upload product images Manage categories

Yes. Customers can buy multiple items from your store in a single order.

Depending on your setup, you may: Ship products yourself Use Arewa Threads delivery partners Offer pickup where available

Payments are transferred according to the platform's payout schedule after successful order completion.

Yes. Eligible vendors can create promotions and special offers.

Yes. You may temporarily suspend new orders without deleting your account.

Yes. Business accounts can support additional staff members as platform features expand.

Individuals and delivery businesses that meet our onboarding requirements can apply to become delivery partners.

Riders may deliver: Fabrics Clothing Tailoring materials Finished garments Customer orders Business supplies between vendors, tailors, and customers

Yes. You decide when you're available to accept deliveries.

Delivery requests are assigned based on availability, location, and operational efficiency.

Yes. However, consistently declining requests may affect your performance metrics.

You'll receive payment for completed deliveries according to the platform's payout schedule.

Use the in-app communication tools first. If the issue remains unresolved, contact Arewa Threads Support for assistance.

Report the issue immediately through the app. Our support team will investigate and provide guidance on the next steps.

Vehicle requirements depend on your delivery category and operating area. Details are provided during registration.

Yes. Your Rider Dashboard displays completed deliveries, earnings, incentives (where applicable), and payout history.

We're expanding our coverage over time. Service availability depends on your location and the availability of tailors, vendors, and riders in your area.

Use the Forgot Password option on the sign-in page and follow the instructions sent to your email.

You can update your account details from your profile settings. Some changes may require verification.

Report any suspicious behavior directly through the app or contact our support team immediately. We investigate all reports seriously.

You can request account deletion through your account settings or by contacting support. Some information may be retained where required by law or to resolve ongoing transactions.

You can reach us through the in-app Help Centre, by email, or on our support line. We're here to assist customers, tailors, vendors, and riders.